Legal

Privacy Policy

Last updated: 1 April 2025

1. Who We Are

Daley & Co Global Moving Ltd ("Daley & Co", "we", "us", "our") is a removal and relocation company established in 1948, registered in England and Wales. Our registered office is in Greater Manchester. We are the data controller for the personal information we collect through this website and in the course of providing our services.

You can contact us about data protection matters at: [email protected] or by calling 0800 049 0929.

2. What Personal Data We Collect

We collect personal data in the following circumstances:

  • Quote requests: name, phone number, email address, moving date, origin and destination addresses, property type, and any special requirements you describe.
  • Contact forms: name, email address, phone number, and the content of your message.
  • Callback requests: phone number and preferred callback time.
  • Live chat: the content of your chat conversation and any contact details you provide during the session.
  • Website analytics: anonymised data about how you use our website, including pages visited, time on site, and device type, collected via Microsoft Clarity.
  • Cookies: see our Cookie Policy for full details.

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiry and provide you with a removal quotation.
  • Arrange and carry out your removal or relocation.
  • Communicate with you about your booking, including pre-move surveys, packing schedules, and post-move follow-up.
  • Comply with our legal obligations, including insurance requirements and financial record-keeping.
  • Improve our website and services through anonymised analytics.
  • Send you service-related communications (not marketing) where we have a legitimate interest to do so.

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract: where processing is necessary to provide the removal service you have requested.
  • Legitimate interests: to respond to enquiries, improve our services, and maintain the security of our systems.
  • Legal obligation: where we are required to process data to comply with applicable law.
  • Consent: where you have explicitly consented, such as for marketing communications or certain cookies.

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

  • Our staff and subcontractors who are involved in carrying out your removal.
  • Insurance providers where you have taken out MoveProtect or similar removal insurance.
  • Our technology partners (including Microsoft for Teams Live Chat and Clarity, CallPage for callback services, and WhatsApp for messaging) who process data on our behalf under appropriate data processing agreements.
  • Legal and regulatory authorities where required by law.

Where we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V.

6. How Long We Keep Your Data

We retain personal data for the following periods:

  • Enquiries that did not result in a booking: 12 months from the date of enquiry.
  • Completed bookings: 7 years from the date of the move, in line with our legal and insurance obligations.
  • Analytics data: as configured in Microsoft Clarity (typically 90 days for session recordings).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data in certain circumstances ("right to be forgotten").
  • Restrict our processing of your data.
  • Object to processing based on legitimate interests.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses HTTPS encryption and our systems are protected by access controls and regular security reviews.

9. Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.